Shipping policy

DEJA Shipping Policy

Order Modifications & Cancellations

Requests to modify or cancel an order must be submitted within 12 hours of placing the order.

Because all DEJA products are made to order, we cannot guarantee that an order can be modified or canceled once it has entered processing or production. Once an order has been processed, it is final.

To request a modification or cancellation, contact us as soon as possible at hi@deja.gg.

Processing & Shipping Times

All DEJA products are made to order. Orders generally require 1–3 business days for processing and fulfillment before shipment.

Orders are shipped from our partnered fulfillment centers. Estimated shipping times vary by destination:

Destination	Estimated Delivery
Singapore	3–5 business days
Finland	6–10 business days
Ireland	6–10 business days
Canada	7–12 business days
Switzerland	7–10 business days
Australia	7–12 business days
Netherlands	6–10 business days
New Zealand	8–12 business days
Japan	2–4 business days
Denmark	6–10 business days
Belgium	6–10 business days
Italy	6–10 business days
France	6–10 business days
Germany	6–10 business days
United States	7–12 business days
Sweden	6–10 business days
South Korea	7–10 business days
Spain	6–10 business days
United Kingdom	6–10 business days
Hong Kong	5–7 business days
Taiwan	5–7 business days

These delivery times are estimates and begin after an order has been processed and shipped. They do not include potential customs, carrier, or other unforeseen delays.

Lost Packages

If a package is lost before leaving our fulfillment partner's shipping network, please contact us and we will work with the carrier to investigate the shipment.

If tracking shows that a package has not left the origin shipping zone within 60 business days after shipment due to loss in transit, we may provide either a replacement shipment or a full refund following investigation.

Once a package has entered the destination country's local postal or courier network, delivery issues may need to be resolved directly with the applicable carrier unless the shipment was purchased with additional shipping insurance. We will provide available tracking and carrier information to assist with the investigation.

Incorrect Addresses, Pickups & Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

DEJA is not responsible for packages that are lost, delayed, or returned because an incorrect or incomplete address was provided by the customer.

If a package is held for pickup, it is the customer's responsibility to collect the package within the carrier's required timeframe.

If a package is returned to a carrier or logistics warehouse because of an incorrect address, failed delivery, or failure to collect the shipment, the customer may request reshipment. Any additional shipping costs associated with reshipment are the customer's responsibility.

Where a shipping address cannot be serviced, we will contact the customer to request an alternative address.

If required reshipping fees or updated shipping information are not provided by the stated deadline, the package may be considered unclaimed and may be disposed of by the carrier or warehouse according to its policies. DEJA is not responsible for packages disposed of under these circumstances.

Shipping Delays

Shipping estimates may be affected by circumstances outside our control, including customs inspections, carrier disruptions, severe weather, natural disasters, strikes, transportation disruptions, or other unforeseen events.

Where significant delays are known, we will make reasonable efforts to provide updated information. However, estimated delivery dates are not guaranteed.

Once an order has been fulfilled and shipped, it cannot be canceled and standard refunds are no longer available. Refunds for damaged, defective, or qualifying lost shipments are governed by our Refund Policy.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to DEJA.