Refund policy

DEJA Refund Policy

All sales made through DEJA are final. All products are made to order specifically for each customer, and we do not accept returns or exchanges for reasons including change of mind, incorrect sizing, or personal preference.

Order Cancellations and Modifications

Requests to cancel or modify an order must be submitted within 12 hours of placing the order.

After this 12-hour period, your order may have already entered production and we cannot guarantee that cancellations or modifications will be possible. Once an order has been processed, it is final and cannot be canceled or modified.

Exchanges

DEJA does not offer exchanges. Please carefully review product descriptions, sizing information, colors, and order details before completing your purchase.

Damaged or Defective Items

Although all sales are final, refund requests may be considered if an item:

Arrives damaged as a result of shipping; or
Contains a manufacturing or printing defect.

All refund requests are subject to review and approval by our operations team. We may require photographs or other supporting information showing the damage or defect before approving a claim.

Issues must be reported to us as soon as reasonably possible after delivery. Approval of any refund is at DEJA's discretion based on the circumstances of the order and the information provided.

Refunds

If your refund is approved by our operations team, the refund will be initiated within 2–5 business days to the original payment method.

Once initiated, additional processing time may be required by your bank, credit card provider, or payment processor before the funds appear in your account.

Authorized Returns

Products should not be returned unless DEJA has specifically authorized the return in advance.

If a return is authorized, the customer is responsible for the cost of return shipping unless DEJA confirms otherwise. Original shipping charges are non-refundable unless required by applicable law.

Order Settlement

All matters relating to an order must be raised and resolved within 6 months of the original order date, regardless of whether the order was delivered, processed, canceled, refunded, or reshipped.

After 6 months, orders are automatically archived and DEJA will no longer be able to make adjustments, issue refunds, arrange reshipments, or otherwise modify the order, except where required by applicable law.